Welcome to Finigenie.ae. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these terms, please do not use this website.
Users agree to use this website responsibly and in accordance with all applicable laws and regulations of the United Arab Emirates. Any misuse, including unauthorized access, system tampering, or activities that may compromise the website’s security or integrity, is strictly prohibited. Finigenie reserves the right to suspend or terminate access for any user found violating these terms.
Certain services offered by Finigenie may be subject to fees, including membership subscriptions, custom software development, and integration services. These fees will be clearly communicated and agreed upon before service initiation. Payments must be made as per the terms outlined in service agreements. Non-payment may result in service suspension or legal recovery.
Users may opt out of our services or request account termination by contacting support@finigenie.ae. Any termination of services shall be subject to the terms and conditions of the original agreement signed between Finigenie and the client.
Finigenie provides this website and its content on an "as-is" basis. We do not guarantee the accuracy, completeness, or availability of information on this site. Finigenie shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our website or services.
We may revise these Terms and Conditions at any time without prior notice. Updates will be posted on this page, and your continued use of the website will constitute acceptance of the revised terms. We recommend reviewing this page periodically.
At Ragilly, we are committed to protecting the confidentiality, integrity, and availability of all digital assets, user data, and proprietary systems. Our security policy outlines:
1. Data Protection: All customer and internal data is encrypted at rest and in transit using industry-standard encryption protocols (AES-256, TLS 1.2+).
2. Access Control: Role-based access is strictly enforced across all systems. Admin-level access is granted only to authorised personnel.
3. Regular Audits: Security logs, user access history, and change trails are audited regularly.
4. Incident Response: Any breach or vulnerability is handled within a defined SLA with immediate escalation and resolution protocols.
5. Password & Authentication: Multi-factor authentication (MFA) is mandatory across all systems, and password rotation policies are enforced.
6. Backup & Recovery: Daily automated backups with offsite redundancy ensure minimal data loss and fast recovery during failures.
7. Third-party Risk Management: All integrated third-party tools and APIs are vetted for compliance and security standards.
8. Employee Training: All Ragilly team members undergo regular cybersecurity training and compliance refreshers.
Below is the list of internal systems and client-facing applications managed and deployed by Ragilly:
1. School Canteen Management System:
Features: Prepaid wallet, menu scheduling, real-time order tracking, allergy filters, NFC integration.
Users: School admins, canteen vendors, parents, and students.
2. Room Booking System:
Features: Real-time availability, calendar sync, QR-based access, automated reminders.
Users: Facility managers, corporate staff, students.
3. Donation Management System:
Features: Donor profiles, recurring payment options, transparency reports, digital receipts, integration with payment gateways.
Users: NGOs, CSR teams, individual donors.
In alignment with global financial regulations and UAE’s compliance framework, Ragilly enforces a robust Anti-Money Laundering (AML) and Know Your Customer (KYC) policy:
1. Customer Verification:
Full identity verification (government-issued ID, utility bill, selfie match).
Business verification (Trade License, VAT certificate, Bank Details).
2. Risk-Based Approach:
Clients are risk-rated based on geography, nature of transaction, and amount.
High-risk profiles are subject to Enhanced Due Diligence (EDD).
3. Ongoing Monitoring:
Transactions are monitored for unusual activity.
Periodic KYC refresh cycles are in place depending on customer tier.
4. Reporting & Recordkeeping:
Suspicious activity reports (SARs) are documented and escalated.
All KYC data is securely stored for a minimum of 5 years.
5. Compliance Officer:
A designated MLRO (Money Laundering Reporting Officer) oversees AML compliance.
Regular audits are conducted to ensure adherence to regulations.
By using this website, you confirm that you are at least 18 years of age, in compliance with UAE law. Use of the website or services by individuals under the age of 18 is strictly prohibited.
In the event of any dispute arising from or related to the use of this website or our services, the parties agree to first attempt to resolve the issue amicably through direct communication. If a resolution is not reached within 30 days, the dispute may be referred to mediation in the UAE. If mediation fails, the dispute shall be settled through the courts of competent jurisdiction in Dubai, United Arab Emirates.
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any legal actions or proceedings related to the website or our services shall be exclusively subject to the jurisdiction of the courts in Dubai, UAE.
Finigenie by Ragilly FinTech
Sobha Sapphire, Al Khaleej Al Tejari 2 St, Business Bay, Dubai, United Arab Emirates
Phone: +971 50 504 3682
Email: info@finigenie.ae
Website: www.finigenie.ae